PrivacyPolicy
Last updated: February 2025
1. Introduction
SNK Digital ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snkdigital.com.au and use our services.
2. Information We Collect
We may collect information about you in a variety of ways:
Personal Data
When you contact us or request our services, we may collect personally identifiable information, such as:
- Name
- Email address
- Company name
- Project details you share with us
Usage Data
We may automatically collect certain information when you visit our website, including:
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send you information about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information. We minimise the personal data we collect and store, and we do not store any payment information on our systems.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyse data:
- Email Services: We use Resend for transactional emails
- Analytics: We may use analytics tools to understand website usage
- AI Services: Our tools may use Anthropic Claude API for AI-powered features
These third parties have their own privacy policies governing their use of your information.
6. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, though some features may not function properly.
7. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please use our contact form.